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Sutherland Shire
Council

Sutherland Shire Council, the sixth largest local government in Australia introduced ERP system TechnologyOne. Sutherland Shire Council engaged The Big Middle seeking an experienced WalkMe DAP partner to implement WalkMe DAP (Digital Adoption Platform)  to support users in their change to a new Finance and Supply Chain Management System, with a focus on a great end user experience, ways to reduce organisational training costs whilst ensuring users adopted and utilised the technology with ease to improve optimal performance.

The Case

Synopsis

Sutherland Shire Council chose The Big Middle because we were relaxed, friendly, didn’t speak “tech lingo” and provided a personalised experience. Due to the success of Phase 1, Sutherland Shire Council engaged The Big Middle to implement WalkMe across Phase 2 which has been successfully delivered.

  

Alongside The Big Middle, Sutherland Shire Council have achieved the following outcomes:

  1. Onboarding – Provided to 400 staff, saving the organisation approximately 1,600 hours of facilitated training with only 2.25 hours needed to train key managers for support.

  2. User Adoption – 2,500 processes were successfully completed in the first 7 days. Over 100,000 guided WalkMe interactions were experienced in the first 3 months.

  3. Governance – Over 11,000 data validation prompts in the first 3 months to enforce users to adhere to policy requirements and maintain data integrity across workflows.

  

Context information

Customer name: Sutherland Shire Council 

Industry: Local Government 

Implementation: TechnologyOne 

  

Background

Sutherland Shire Council introduced ERP system TechnologyOne and wanted to achieve the following: 

  1. Support users in their change to a new Finance and Supply Chain Management System with ease.

  2. Reduce training costs.

  3. Ensure users adopted and utilised the technology.

  4. Improve user performance, with self-guided, automation.

  5. Increased business optimisation.

Requirements

Sutherland Shire Council implemented ERP system TechnologyOne, Key objectives included: 

  • Utilise digital solutions to provide users self-guided, automated tools to seamlessly flow through processes efficiently.

  • Reduce training costs utilising digital/online training solutions.

  • Ensure users adopted and utilised the technology quickly and accurately.

  • Increased business optimisation.

  • Reduced user error. Improved data integrity.

  

Competition

Sutherland Shire Council chose The Big Middle because we were relaxed, friendly, didn’t speak tech lingo and enjoyed a personalised and trusted relationship with us.

  

Deal

We were initially engaged to implement Phase 1 which led Sutherland Shire Council happy to utilise The Big Middle for Phase 2.

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