Bridgestone

Synopsis  

The Big Middle are the primary Salesforce support partner for Bridgestone, a tyre manufacturer. Since our engagement, The Big Middle has been providing business as usual support for Bridgestone's day-to-day Salesforce system which involves Sales Cloud and Rebates Management. Our consultants also provide guidance and strategy input for solution architecture, product roadmaps, and integration procedures. 

Local business presence, experienced consultants, and our key values of Transparency and Ingenuity aligned with Bridgestone and enabled a strong working relationship. The Big Middle continues to support of Bridgestone's system and processes today. 

  

Collaborating with The Big Middle, Bridgestone have achieved the following: 

• Improved system confidence and holistic day-to-day Salesforce support for business as usual. 

• Personalised and experienced guidance for products including Rebates Management and Sales Cloud, and integration platforms. 

• Strong confidence in Salesforce and integration development and business analysis skills to assist in custom projects. 

  

Context information

Customer name: Bridgestone 

Industry: Tyre Manufacturer 

Implementation: Salesforce Sales and Rebates Management 

  

Background

Bridgestone were seeking a new support partner for their existing Salesforce system and required assistance with a new Rebates Management project. Bridgestone were aiming for the following: 

• Improved system confidence and holistic day-to-day Salesforce support for business as usual. 

• Personalised and experienced guidance for products including Rebates Management and Sales Cloud, and integration platforms. 

• Strong confidence in Salesforce and integration development and business analysis skills to assist in custom projects. 

  

Requirements  

Bridgestone have an existing Salesforce implementation. Key requirements included: 

• Business analysis and development skills for Salesforce Rebates Management. 

• Business analysis and development skills for business-as-usual Salesforce support, in particular significant experience in Salesforce was required to help upskill inhouse Bridgestone team. 

• Integration and solution architecture skills for Salesforce and SAP solutions. 

  

Competition 

Local business and presence, strong partnership and support from Salesforce, and the executives liked us! 

  

Deal

Continued support arrangement.